The Internet has radically changed the process companies conduct business in the last decade. Shopping can now be done all hours day and night through the internet. You can now electronically order, deliver and consume products and services in an a snap . Customers take hold of their goods within hours of being ordered. While more and more people switch to online shopping, businesses need to translate the other elements that make up a good buyer experience into the online channel. Live chat, online phones or interactive voice response systems are now the norm.
Tag Archives: crm
This is a guest post on the Smart Blog for Small Business.
Embarking on a business means taking chances and willing to make sacrifices, but many entrepreneurs are still willing to take the plunge, maybe the appeal lies is becoming your own boss or building something for your family. Unfortunately, what you’re most likely to find is reduced income, more work hours and addtional stress. This is the main reason for you to employ systems such as an online CRM software – to improve efficiency, reduce costs and earn higher profits. Read More…