5 Ways to Handle Complaining Customers When They’re Wrong

Customer complaints, handling customer complaintsLet’s face it, when it comes to dealing with clients, we all know that customer is king. However, that doesn’t mean that we should compromise when they’re wrong. We should be reasonable in complying with their demands and at the same time, be able to provide them with service and information that is useful to them.

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Is Your Business Breaking Trust Contracts?

Be it business, family or relationship, trust is one of the basic building blocks that can either make or break your growth. When it comes to business practices, trust is an unspoken ethical practice that helps a buyer to make subliminal decisions.

So how are you doing on the unspoken Trust Contracts that you sign? Read More…

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How to Look for Office Space When Relocating Your Business

The following is a guest post to the Business Growth Strategies Blog.

There are several matters that small business owners must bear in mind when renting office space.  Although you must contemplate dimension and cost, those who are switching to a new office must also consider the degree of expressway accessibility and space for entertaining these spaces supply. Being careful to account for aspects like onsite facilities and how maintenance problems will be handled helps to ensure that businesses make the optimum choice that will meet their expectations, in the present and in the future. Read More…

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Customer Loyalty Comes From Creative Contact

The beautiful thing about the digital revolution is how it has simplified our lives.  We can use the advanced computer technology and online presence to free up more time to spend with our loved ones doing the really important things, right?  NO, WRONG!

Technological advancement has allowed mankind the ability to do more things in less time, and as a result—we want to do even more things lest we fall behind in the rat race.  Keep this in mind as you think of your customers.  These are people whose brains are being filled with more information and choices than at any other time in history.  This presents a problem with focus, attention span, and memory, and that means your business can be forgotten very easily.  It’s not a malicious forgetfulness, it just…is.  Human beings are creatures of deletion, to borrow from Tony Robbins, and they spend their days figuring out what to pay attention to since it’s impossible to focus on every sensory input received.  If you want customer loyalty, you need to increase the times that your business is one of those inputs, and you’ve got to do it creatively and memorably. Read More…

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10 Steps to Customer Loyalty: Your Main Value Proposition Today

An unfortunate consequence of worldwide technology and the Internet placing abundant choice at every human being’s fingertips is that most products just look alike.  If not yet because yours is new, they soon will when the competition rips off your look and feel.  What’s left to distinguish your small business?  More than likely it is customer experience, and there is great news.  The only people who talk about your exceptional service that count are your customers.  What you say on your website is irrelevant without them.  With social media all the rage, it’s easier than ever to get viral and put your business past the tipping point if and only if your service is truly legendary. Read More…

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Creating Loyal Customers Free of Charge

Business customer service success really isn’t as hard as we make it out to be.  This week’s post is a little reminder about things we all know and usually forget, and they can be worth millions to your business bottom line.  Read More…

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How to Lose Your Customers in 10 Simple Ways

Plenty of success stories and proven processes are out there regarding Customer Service strategy and tactics.  That’s why it confounds me that there still exist companies that seem motivated to degrade, separate, piss off and just lose their customers.  I got to thinking that maybe a number of you small business owners may want the same results.  Those  customers can be a royal pain in the butt, with their annoying little credit card transactions and product questions, making you have to produce more goods and deliver on services.  This post is for you, Mr. Small Business Owner trying to ditch his customers.  Learn and implement this stuff and you can just chuck it all and go retire to Bermuda and spend your time drinking Mai Tais by the pool and eating Conch.  Here’s your top 10 best practice list to get rid of customers in a hurry! Read More…

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