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How to Recover When You Drop the Customer Service Ball: Service Recovery Practices that Work

If you’re like me, you make a study out of the customer service you receive on a daily basis.  You study it, analyze what’s happening, and try and learn from the good, and especially the bad.  You see, poor service allows us to say to ourselves, “Wow!  I’ll never do that with my business.”  The best part is that some of the time, that statement turns out to be true.  Your recovery from bad customer service escapades is a cornerstone of your online Business Reputation Management.  What about customer service recovery procedures? Read More…

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