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The Steady Progression Of DID Numbers

By Patricia H. Valtierra

One phone service that is rising in popularity today is known as DID (Direct Inward Dialing) numbers. Both business owners and individuals are choosing to use these numbers for a variety of reasons each day. With the acquisition of these numbers, a company or person is given a set of their own trunk numbers. This will save you money because you have no need to hire additional employees to take care of your telephone calls.

So what can DID numbers do for you? Read More…

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Outgoing Voicemail Messages That Get Results

So why am I writing about Outgoing Voicemail Messages?  A while ago I published an article in various periodicals and online venues like AOL called “Leaving Voicemail Messages That Get Returned.”  Judging from the email I have received and how many websites have replicated that content, I came to the conclusion that this is a hot topic and republished that article in my SmartBlog post and online.  It makes sense to me to now share a follow-up on the use of voicemail, this time the proactive use of these hated systems in order to field incoming calls. 

You see, people have long hated speaking voice-jail because they know darn well they will be banished to digital purgatory, never to have a return to their calls again.  He who didn’t read my first historic (gimme’ some profs) article has become fed-up and won’t leave a message, either calling back when he can bug you in person or giving up entirely.  But this isn’t what you want, is it?  You’re an expert communicator, not a call screener who hides behind voice-veil.  You want the caller to leave a message that gets down to business quickly and makes responding easier than a closest to the pin contest against Tiger Woods.  Read More…

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Leaving Voicemail Messages That Get Returned

Harken back to years ago when I picked up a wireless communicator, or was it a cellular phone?  Maybe the better term is digital applications device these days.  I was late to the party and, swear to God, didn’t get my first one until the mid-90s.  Stop laughing!  Just because I tell you about communications doesn’t mean that I have to use all the accoutrements of the trade.  Einstein never used a Palm Pilot, so there!

So as I’m sitting in a four-hour delay in the Pittsburgh Airport, gate A-4, I look up and see a weird site.  About 70% of all the people walking in my field of vision have a similar device stuck to the side of their heads, talking into it, listening, nodding.  It was surreal.  One dude sits down next to me and is listening intently without speaking.  Every now and then he reaches up and touches a button on the phone, then listens some more.  After 5 minutes, he finishes and my curiosity takes over.

“So who were you talking to?”, I inquire.

Politely, although looking at me like I was a three-headed Ghydra who just fell off the turnip truck, he replies, “I wasn’t talking to anyone—just checking my voicemail.”

“Lots of messages, huh,” came my witty retort.

“About 10.  I’ll only return two of them.”

One of those cartoon dialogue balloons that means I was thinking appeared over my head with “A-HAH!” in all caps.  A communications challenge on the horizon.

You see, folks, the more technology we introduce to help us communicate, the less we actually communicate.  Read More…

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